When you purchase from the DSL-Warehouse.com web site you are acknowledging your awareness & agreement of our Return Policy & Guidelines.

Please refer to the guidelines provided below regarding product returns, exchanges and RMAs.  If you need additional information please contact us.

In order for DSL-Warehouse.com to offer the lowest price on DSL and broadband hardware, we only accept returns for hardware failure reasons. We DO NOT offer a return capability for operability issues with your carrier or network, or any other reason than hardware failure. Cancelled orders after shipment by DSL-Warehouse.com are not returnable.

PLEASE NOTE : The following terms and conditions are applicable to all orders.

ORDER ERRORS & RETURNS
All shortages, errors, or problems must be reported within 15 days after receipt of equipment.
All Returns must include a valid RMA (Return Merchandise Authorization) number, and will be accessed a minimum 30% restocking fee unless returned within 30 days and offset by a replacement order. DSL-Warehouse.com / Data Connect Enterprise (DCE) are not responsible for returns directly to manufacturers. Click here to request an RMA

All Credits are store credits and expire after 90 days. All DOA's must be returned within 30 days, thereafter manufacturers warranty applies.

WARRANTY
We offer New and Non-New equipment as well as legacy discontinued products. New product warranties are Manufacturer warranties and vary from 1 to 2 years depending on the manufacturer. Refurbished products include a 90 day warranty, with an option to extend the warranty to 1 Year for a small additional one time fee.

SHIPPING / FREIGHT
When applicable shipping and handling charges are added to your order (invoice). The charges include the actual freight, insurance charges and COD charges. Additional charges may be billed for DIM charges, Fuel Charges, Address Changes, and Import Duties and Taxes that may have been incurred.

• All  returned products MUST be 100 Percent Complete!  Products must be returned in their entirety to include: original manufactures product boxes and packing materials.  Boxes must have original UPC codes intact. All Cables, Software, Manuals, blank Warranty Cards and any other accessories and/or documentation originally provided by the manufacturer, IDPC or DSL-Warehouse.com.
  
  
• DO NOT mark-on or disfigure manufactures product boxes.
• DO NOT mark-on or disfigure Merchandise.  Do Not use Markers, Paint, Stickers, Ballpoint Pens, etc to write-on or mark-on products.
• DO NOT write notes or RMA numbers on the product, manufactures product boxes or in/on manufactures documentation including but not limited to; Users Manuals, Quick Start Guides and registration cards.
• DO NOT affix Labels, Stickers or Tape of any kind to the actual product or Original Manufactures Product Boxes.
• All Incomplete Returns, or returns with disfigured products, manufactures products boxes, documentation, accessories and/or software will be subject to a 15% (minimum) restocking fee.
• ALL hardware returned to Information Data Products Corp (IDPC) MUST have an authorized RMA number, any items returned without an authorized RMA number will be refused and/or returned.


• No Credits, Refunds or Exchanges will be given for returned merchandise without a proper RMA, authorized by IDPC Management.


• Original shipping charges are not refunded on returned items.


• Customers are responsible for all shipping charges back to IDPC on all returned items.


• If you believe that the product that you received was defective upon receipt, you must call us at 1-973-442-9990 ext 20 for technical support. IDPC / DSL-Warehouse.com will not refund any shipping charges for returns under any circumstances if you have not talked to one of our technicians.


• IDPC will pay UPS Ground shipping charges on replacement or exchanged items. Shipping charges for any other method will be paid by the customer.


• Returns for Credit or Refund - Credit card refund processing can take a minimum of 7-10 business days from the date IDPC receives the return. It typically takes another 3-4 business days for the Credit card company to post the credit to your account.

 

You can Click here to request an RMA, or call Customer Service at 973-442-9990 to obtain a RMA number before shipping your product.

When calling please have the following information ready for faster service :

• Invoice Number (Document Number, located in the upper right corner of invoice)
• Product Information (Manufacturer/Model Number, and Serial Number)
• Nature of the problem, reason for requesting an RMA
• Returns received without a valid RMA number will not be accepted.
   
• RMA's are valid for 30 days from the date of issue.  Returned products must be shipped during the 30 day RMA issue period. RMA's received with a postmark date after the 30 day issue time frame will not be accepted.
  

Special Orders:  Many orders are considered "Special Orders". This is true whenever the manufacturer or the distributor (IDPC) is making special efforts to manufacture, obtain or ship and order specifically for a defined purchase order. These orders are non-cancelable and full delivery of special orders must be taken and paid for.  Advance deposits are usually required for special orders. Special Order items are non-refundable and non-returnable.

• The Customer is responsible for all shipping charges on items being returned.
• IDPC will pay the outgoing shipping charges on the replacement or exchange of acceptable items.
• Replacement or exchange items are typically shipped in the same manner as when initially ordered.

• IDPC strongly recommends that you fully insure your return shipment in the event it is
  lost or damaged. It is also recommended that you use a carrier that can provide you with proof of delivery.

• If merchandise is noticeably damaged as it is being delivered to you, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure that it's noted on the carrier's delivery record in order for IDPC to file a damage claim. Notify IDPC immediately to arrange for a carrier inspection/pick up of damaged merchandise.  If you do not notify IDPC of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 973-442-9990 and ask for your account representative to arrange for carrier inspection and a pick up of the damaged merchandise.

• DEFECTIVE returns can be returned directly to IDPC within 30 days from the invoice date at IDPC's discretion for: credit, replacement, exchange or repair.  Manufacturer's restrictions may apply.  You must have an authorized RMA number prior to returning any merchandise.

• NON-DEFECTIVE returns may be accepted directly by IDPC within 15 days from the invoice date at IDPC's discretion for either credit or exchange. All NON-DEFECTIVE returns are subject to a 30% (minimum) restocking fee on Refurbished and New products. You must have an authorized RMA number prior to returning any merchandise.

• REFUSAL of returns, IDPC and DSL-Warehouse.com reserve the right to refuse any return that fails to follow any of the guidelines as listed above and below.

Shipping Your Authorized Return(s)

NOTE:  Do Not Write on Manufactures Product Box/Boxes.  Do Not Write on the Product (in any way).   Do Not Use manufactures product box as a shipping carton.  Returns should be packaged in a manner that will prevent damage while in transit and in an appropriate shipping carton.  Do Not Affix Shipping Labels, tape etc to Original Manufactures Product Boxes.

Click Here to Print an IDPC Return Address Label
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